Follow us on facebookAircraft Experience Bookings General Terms and Conditions
Terms and Conditions
Aero Alliance Ltd offer one main voucher type, Experience vouchers that can
be redeemed against our range of flying experiences.
All Aero Alliance Ltd experience packs contain either an active voucher or
an activation card which must be combined with retail gift receipt details
to allow access to voucher details. Each voucher has a unique voucher
reference which must be quoted when dealing with Aero Alliance Ltd.
Vouchers, activation cards, till receipts and the associated references must
be kept safely and securely. Aero Alliance Ltd will take no responsibility
for any loss you may incur as a result of voucher, receipt or activation
card theft and impersonation or identity fraud.
Validity
Experience vouchers are valid for 6 months from date of purchase, unless the
terms of a particular offer specifically mention a shorter validity period.
The exact expiry date will be printed on the voucher or advised upon
successful activation. You must either redeem the voucher or, where
applicable, bank its value to your Aero Alliance Ltd account as credit
before this date, or the voucher will cease to be valid. Unless otherwise
stated for a particular offer, the participation date for an experience can
be any available date up until 28th February of the calendar year following
the original year of purchase. Credit can also be used until this date and
is non-refundable.
Flexibility
Experience vouchers are totally flexible and can be used to book any other
experience available. There will be a £35 administration fee for exchanging,
however if your chosen experience is higher in price than the value of your
original voucher, you will need to pay the price difference additionally.
When redeeming, if your chosen experience is lower in price, the difference
will be held as credit to use against any future purchase. This credit can
be used until the 28th February of the calendar year following the original
year of voucher purchase.
Refunds
Refunds can be made on unused vouchers bought direct from Aero Alliance Ltd
within 14 days of purchase. Where dates have already been booked with Aero
Alliance Ltd, refunds within 14 days are subject to our cancellation policy
(see below). Where a particular experience must be booked direct with a
supplier, we may require the original unused voucher to be returned to us
before an exchange or refund can be processed. Refunds are always made to
the person who purchased the voucher, and if originally purchased by credit
or debit card, the refund will be credited to the same card, or in some
cases by cheque.
Refunds for valid unused Aero Alliance Ltd experience vouchers purchased
from other retail outlets should be taken up direct with the retailer,
subject both to the retailer’s own return policies plus any specific terms
and conditions detailed on the gift pack or packaging itself. Till receipts
must be retained as proof of purchase.
If a voucher has been purchased through one of our authorised corporate
accounts or corporate Points Schemes, any refunds issued will be in the form
of a credit note or as credit to use on future Aero Alliance Ltd purchases.
Cancellations
Should you need to re-schedule or cancel a date related booking you have
already made direct with Aero Alliance Ltd, this is usually possible
provided you have given us at least 14 or 21 days notice, depending on the
venue. However, cancellation periods do vary and this may mean cancellation
will not always be possible, so please check at point of booking. Should you
need to cancel at short notice within this period, you may be covered by our
Cancellation Guarantee (see details below).
Sometimes we have to cancel an experience for reasons beyond our control,
such as the weather or mechanical breakdown. We will do our best to notify
you as soon as possible and do everything we can to offer an alternative
date or time. We regret that, in these circumstances, Aero Alliance Ltd is
unable to reimburse travel, accommodation or any other expenses you may
incur in relation to the cancelled experience.
Restrictions
Certain experiences, are subject to minimum or maximum requirements
specified by our suppliers; e.g. age, health, height or weight. We will
confirm with you at the time of booking if any restrictions apply to the
participant. Once booked, you may be liable for charges if you cancel
because the minimum requirements are not met. Full details are included in
all correspondence and we recommend you read this carefully as soon as you
receive it.
Description
The information provided by Aero Alliance Ltd about each experience, is
correct at the time of print. However, their content or format may change
slightly during the year. Current details are available on our website or by
calling our operations team and are included as part of your booking
confirmation. Your participation is conditional on your acceptance of the
description detailed in your booking confirmation. Please check these
details carefully upon receipt. Experiences are for one participant unless
otherwise stated in the title or the experience details.
Images
The images used to illustrate experiences, particularly those that take
place at more than one location, are used as an indication only. The
vehicles, craft, machines, animals and settings at each venue do vary.
Venues
The Aero Alliance Ltd network of suppliers includes many of the UK’s best
experience venues. We are always adding to the locations we offer, but
occasionally we may need to withdraw venues featured here for reasons beyond
our control. If your preferred location is withdrawn, you will be offered
alternative venues wherever possible, but please note this is likely to be
at a different location or with a different supplier. Where locations are
stated as ‘UK wide’, locations may be limited in some areas. Each venue has
its own terms and conditions (available upon request) and your participation
is conditional on your acceptance of these.
Session Lengths
Session lengths are approximate, vary from venue to venue and are given
simply as an indication of the time you will spend at the venue. Unless
stated otherwise, you will usually be taking turns with other people and
there may be waiting time involved. We give itineraries as a guide only and
the running order of an event may change.
The Weather
Some Aero Alliance Ltd experiences are dependent on the weather and we will
advise you if you need to call to check the weather before setting out. If
your experience is cancelled due to the weather you will be able to re-book,
but your re-booked experience remains subject to weather conditions.
Availability
All our experiences, gifts and lifestyle options are offered subject to
availability. The most recent information on date availability booked
through Aero Alliance Ltd is shown when booking via our website. Please book
as early as possible, preferably at least 28 days in advance or further for
peak dates such as weekends or holiday periods. Bookings are not confirmed
until you receive confirmation in writing from us. In some cases, we may ask
you to return the original voucher to us before we can confirm your booking.
You should not make any arrangements in connection with the booking until
you have received your full booking confirmation.
Where specific elements of the experience such as vehicles or celebrities
are not available due to mechanical breakdown or illness, we reserve the
right to make reasonable substitutions on the day. If this is not possible
we reserve the right to cancel the experience at short notice.
Free Participant Cancellation Guarantee
For all date related bookings made through Aero Alliance Ltd, our
Participant Cancellation Guarantee is also included free of charge. A
re-booking can be made if cancellation is due to the illness, injury or
death of the participant or a close relative, if the participant is summoned
to witness attendance in court, or for HM Forces duties where this occurs
after the minimum cancellation period allowed for the specific experience
booked (see the Cancellations section above) has ended. Claims must usually
be made in advance, and we will require official countersigned evidence
supporting the nature of the claim.
Inclusivity
We welcome the participation of disabled people in our experiences and
lifestyle options though we recognise that certain experiences may present
difficulties for those with disabilities. We are committed to ensuring that
disabled customers are given every opportunity to participate, so we ask
that you tell us about any relevant disability at the time of ordering. This
enables us to do our best to meet the participant’s particular needs. We
will be happy to provide information about the disabled facilities available
at specific venues on request.
Complaints
We welcome your feedback on all of our products. If you have a problem or
complaint on the day, please bring it to the attention of the host or
experience manager at the venue as soon as possible, so that they have a
chance to put matters right. If your problem is not resolved on the day,
please contact us, including your voucher reference, participant and venue
details, and we will be happy to take the matter up with the supplier. In
general, we consider it unreasonable if you take no action during an event,
but then make a complaint at a later date.
Other Terms and Conditions
All prices quoted in our promotional literature and on our website include
VAT where applicable and are correct at the time of publication. We reserve
the right to increase the price of any product without notice. You will be
notified of any price increase before you place your order.
In order to maintain the highest standard of customer service and to help
with the ongoing training of staff we listen to and occasionally record
telephone calls.
Whilst we take every care in choosing our suppliers, inclusion in our range
does not mean that we guarantee their safety standards or satisfactory
performance of any of the experience suppliers. Aero Alliance Ltd’s
liability for any claim of breach of obligation regarding any single voucher
or gift shall not exceed the price of that voucher or gift. This excludes
claims arising from personal injury or death due to the negligence of Aero
Alliance Ltd or anyone for whom Aero Alliance Ltd is responsible.
The text, illustrations and images used in all Aero Alliance Ltd promotional
literature are protected by copyright and must not be copied in whole or in
part without the express permission of Aero Alliance Ltd
All the above terms and conditions apply as a condition of using any
voucher, whether or not the voucher holder is the original purchaser. Aero
Alliance Ltd reserves the right to change these terms from time to time
without reference to customers. These terms and conditions do not affect
your statutory rights as a consumer, and are governed by and in accordance
with English law. The purchaser and Aero Alliance Ltd agree that any
problems fall under the jurisdiction of the English courts.
Trade Marks
Aero Alliance, Aero Alliance Group and Aero Alliance Air Charter are all
trade marks of Aero Alliance Ltd; being registered trade marks. We are a
well-known brand within the UK and Europe and have acquired both registered
and unregistered rights in our trade marks (listed above) and our logos.
No-one may use our trade marks without our express written permission.
Neither the purchaser nor the recipient is entitled to use any Aero Alliance
Ltd trade marks or logos. Affiliates who have been accepted by Aero Alliance
Ltd onto our Affiliates’ Scheme will be provided with strict guidelines
regarding the use by authorised affiliates of the Aero Alliance Ltd trade
marks and logos.
Data Protection
Aero Alliance Ltd complies with each of the eight principles of the Data
Protection Act 1998. Those principles require that data is:
- fairly and laqfully processed
- processed for limited pueposes
- adequate, relevant and not exessive
- accurate
- not kept longet than necessary
- processed in accordance with the data subject's rights
- secure
- not transferred outside the EU without adequate protection