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FOR ENQUIRIES/BOOKINGS +44 (0)1273 783 710
operations@aeroalliance.uk.com
An air experience flight is sometimes called a "trial lesson" and, as the name suggests, it is that special treat for someone who would like to try their hand at the controls of an aircraft. On some aircraft, a back-seat observer may come along for the ride to share what is sure to be a fantastic, once-in-a-lifetime thrill.
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Aero Alliance Ltd offer one main voucher type, Experience vouchers that can be redeemed against our range of flying experiences.
All Aero Alliance Ltd experience packs contain either an active voucher or an activation card which must be combined with retail gift receipt details to allow access to voucher details. Each voucher has a unique voucher reference which must be quoted when dealing with Aero Alliance Ltd. Vouchers, activation cards, till receipts and the associated references must be kept safely and securely. Aero Alliance Ltd will take no responsibility for any loss you may incur as a result of voucher, receipt or activation card theft and impersonation or identity fraud.
Experience vouchers are valid for 6 months from date of purchase, unless the terms of a particular offer specifically mention a shorter validity period. The exact expiry date will be printed on the voucher or advised upon successful activation. You must either redeem the voucher or, where applicable, bank its value to your Aero Alliance Ltd account as credit before this date, or the voucher will cease to be valid. Unless otherwise stated for a particular offer, the participation date for an experience can be any available date up until 28th February of the calendar year following the original year of purchase. Credit can also be used until this date and is non-refundable.
Experience vouchers are totally flexible and can be used to book any other experience available. There will be a £35 administration fee for exchanging, however if your chosen experience is higher in price than the value of your original voucher, you will need to pay the price difference additionally. When redeeming, if your chosen experience is lower in price, the difference will be held as credit to use against any future purchase. This credit can be used until the 28th February of the calendar year following the original year of voucher purchase.
Refunds can be made on unused vouchers bought direct from Aero Alliance Ltd within 14 days of purchase. Where dates have already been booked with Aero Alliance Ltd, refunds within 14 days are subject to our cancellation policy (see below). Where a particular experience must be booked direct with a supplier, we may require the original unused voucher to be returned to us before an exchange or refund can be processed. Refunds are always made to the person who purchased the voucher, and if originally purchased by credit or debit card, the refund will be credited to the same card, or in some cases by cheque.
Refunds for valid unused Aero Alliance Ltd experience vouchers purchased from other retail outlets should be taken up direct with the retailer, subject both to the retailer’s own return policies plus any specific terms and conditions detailed on the gift pack or packaging itself. Till receipts must be retained as proof of purchase.
If a voucher has been purchased through one of our authorised corporate accounts or corporate Points Schemes, any refunds issued will be in the form of a credit note or as credit to use on future Aero Alliance Ltd purchases.
Should you need to re-schedule or cancel a date related booking you have already made direct with Aero Alliance Ltd, this is usually possible provided you have given us at least 14 or 21 days notice, depending on the venue. However, cancellation periods do vary and this may mean cancellation will not always be possible, so please check at point of booking. Should you need to cancel at short notice within this period, you may be covered by our Cancellation Guarantee (see details below).
Sometimes we have to cancel an experience for reasons beyond our control, such as the weather or mechanical breakdown. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or time. We regret that, in these circumstances, Aero Alliance Ltd is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.
Certain experiences, are subject to minimum or maximum requirements specified by our suppliers; e.g. age, health, height or weight. We will confirm with you at the time of booking if any restrictions apply to the participant. Once booked, you may be liable for charges if you cancel because the minimum requirements are not met. Full details are included in all correspondence and we recommend you read this carefully as soon as you receive it.
The information provided by Aero Alliance Ltd about each experience, is correct at the time of print. However, their content or format may change slightly during the year. Current details are available on our website or by calling our operations team and are included as part of your booking confirmation. Your participation is conditional on your acceptance of the description detailed in your booking confirmation. Please check these details carefully upon receipt. Experiences are for one participant unless otherwise stated in the title or the experience details.
The images used to illustrate experiences, particularly those that take place at more than one location, are used as an indication only. The vehicles, craft, machines, animals and settings at each venue do vary.
The Aero Alliance Ltd network of suppliers includes many of the UK’s best experience venues. We are always adding to the locations we offer, but occasionally we may need to withdraw venues featured here for reasons beyond our control. If your preferred location is withdrawn, you will be offered alternative venues wherever possible, but please note this is likely to be at a different location or with a different supplier. Where locations are stated as ‘UK wide’, locations may be limited in some areas. Each venue has its own terms and conditions (available upon request) and your participation is conditional on your acceptance of these.
Session lengths are approximate, vary from venue to venue and are given simply as an indication of the time you will spend at the venue. Unless stated otherwise, you will usually be taking turns with other people and there may be waiting time involved. We give itineraries as a guide only and the running order of an event may change.
The Weather
Some Aero Alliance Ltd experiences are dependent on the weather and we will advise you if you need to call to check the weather before setting out. If your experience is cancelled due to the weather you will be able to re-book, but your re-booked experience remains subject to weather conditions.
All our experiences, gifts and lifestyle options are offered subject to availability. The most recent information on date availability booked through Aero Alliance Ltd is shown when booking via our website. Please book as early as possible, preferably at least 28 days in advance or further for peak dates such as weekends or holiday periods. Bookings are not confirmed until you receive confirmation in writing from us. In some cases, we may ask you to return the original voucher to us before we can confirm your booking. You should not make any arrangements in connection with the booking until you have received your full booking confirmation.
Where specific elements of the experience such as vehicles or celebrities are not available due to mechanical breakdown or illness, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the experience at short notice.
For all date related bookings made through Aero Alliance Ltd, our Participant Cancellation Guarantee is also included free of charge. A re-booking can be made if cancellation is due to the illness, injury or death of the participant or a close relative, if the participant is summoned to witness attendance in court, or for HM Forces duties where this occurs after the minimum cancellation period allowed for the specific experience booked (see the Cancellations section above) has ended. Claims must usually be made in advance, and we will require official countersigned evidence supporting the nature of the claim.
We welcome the participation of disabled people in our experiences and lifestyle options though we recognise that certain experiences may present difficulties for those with disabilities. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of ordering. This enables us to do our best to meet the participant’s particular needs. We will be happy to provide information about the disabled facilities available at specific venues on request.
We welcome your feedback on all of our products. If you have a problem or complaint on the day, please bring it to the attention of the host or experience manager at the venue as soon as possible, so that they have a chance to put matters right. If your problem is not resolved on the day, please contact us, including your voucher reference, participant and venue details, and we will be happy to take the matter up with the supplier. In general, we consider it unreasonable if you take no action during an event, but then make a complaint at a later date.
All prices quoted in our promotional literature and on our website include VAT where applicable and are correct at the time of publication. We reserve the right to increase the price of any product without notice. You will be notified of any price increase before you place your order.
In order to maintain the highest standard of customer service and to help with the ongoing training of staff we listen to and occasionally record telephone calls.
Whilst we take every care in choosing our suppliers, inclusion in our range does not mean that we guarantee their safety standards or satisfactory performance of any of the experience suppliers. Aero Alliance Ltd’s liability for any claim of breach of obligation regarding any single voucher or gift shall not exceed the price of that voucher or gift. This excludes claims arising from personal injury or death due to the negligence of Aero Alliance Ltd or anyone for whom Aero Alliance Ltd is responsible.
The text, illustrations and images used in all Aero Alliance Ltd promotional literature are protected by copyright and must not be copied in whole or in part without the express permission of Aero Alliance Ltd
All the above terms and conditions apply as a condition of using any voucher, whether or not the voucher holder is the original purchaser. Aero Alliance Ltd reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law. The purchaser and Aero Alliance Ltd agree that any problems fall under the jurisdiction of the English courts.
Aero Alliance, Aero Alliance Group and Aero Alliance Air Charter are all trade marks of Aero Alliance Ltd; being registered trade marks. We are a well-known brand within the UK and Europe and have acquired both registered and unregistered rights in our trade marks (listed above) and our logos. No-one may use our trade marks without our express written permission. Neither the purchaser nor the recipient is entitled to use any Aero Alliance Ltd trade marks or logos. Affiliates who have been accepted by Aero Alliance Ltd onto our Affiliates’ Scheme will be provided with strict guidelines regarding the use by authorised affiliates of the Aero Alliance Ltd trade marks and logos.
Aero Alliance Ltd complies with each of the eight principles of the Data Protection Act 1998. Those principles require that data is:
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